If you’d like to contact us, we’re here to help!

You can reach our Customer Experience Team by one of the below methods.

• Email mymetro@metrofin.com.au
• Phone 1300 696 387
• Post PO Box R1735
  Royal Exchange NSW 1225

Contact form

Providing you with the best possible customer experience is our priority. Regardless of whether the feedback you have is because we’ve fallen short or you’re happy with the service you have received, either way we would love to hear from you.

• Email customer.relations@metrofin.com.au
• Phone 1300 696 387
• Post PO Box R1735
  Royal Exchange NSW 1225

The Australian Financial Complaints Authority (AFCA) provides consumers with free, independent dispute resolution for financial complaints

• Website www.afca.org.au
• Email info@afca.org.au
• Phone 1800 931 678 (Free call)
• Post Australian Financial Complaints Authority
  GPO Box 3
  Melbourne VIC 3001

We understand that life can throw a curve ball when we least expect it. Our hardship team is here to work with you towards a suitable solution, to help you get back on your feet.

Find out more